A partner portal should be a central driver of engagement, enablement, and growth — not a passive repository of content. The Portal Experience Audit takes a deep, structured look at how your portal is actually being used, where partners are encountering friction, and why adoption may be falling short of expectations. By analysing user journeys, content relevance, navigation structure, and behavioural data, we uncover the underlying causes of disengagement. This allows us to move beyond assumptions and provide clear, practical recommendations that improve usability, increase partner participation, and ultimately turn your portal into a high-performing asset within your partner ecosystem.