Support Tiers for Packages
Select the level of support that best matches your partner programme maturity — whether you need foundational enablement, operational scale, or full strategic ownership.
Standard Tier
A streamlined starting point to launch and manage your partner programme with essential tools and support.
- Basic CRM Integration
- Shared Training
- Assigned Customer Success Manager
- Chat/Email Technical Support
- Standard Reports
- 800 Program Points
Silver Tier
Enhanced capabilities to support growing partner programmes with added automation, management, and scalability.
Everything in Standard, plus:
- Automatic Page Translations
- MDF Management
- Certifications Builder
- 1x SSO Connection
- 1600 Program Points
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Gold Tier
Advanced support and integration designed to optimise performance, reporting, and partner engagement at scale.
Everything in Silver, plus:
- Shared Technical Account Manager
- Yearly Retraining
- 5 Customised Reports
- Advanced CRM Integration
- 3x SSO Connections
Platinum Tier
A fully equipped, enterprise-grade solution delivering maximum control, customisation, and strategic support across your partner ecosystem.
Everything in Gold, plus:
- Access to Global Admin
- Dedicated Technical Account Manager
- Operations Manager
- 10 Customised Reports
- 5x SSO Connections
- 2400 / 3200 Program Points


